Return Policy
Many products sold through Red Raven Brands stores are made to order. Please read the policy below before requesting a return, replacement, or refund.
Print on Demand Products
Most apparel, accessories, home goods, and other printed products are produced after an order is placed. Because these products are made specifically for the customer, we generally cannot accept returns or exchanges for ordering the wrong size or color, changing your mind, buyer’s remorse, or personal preference regarding fit or style.
Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, misprinted, or different from what you ordered, please submit a Return Authorization request as soon as possible. Include your order number, a clear description of the problem, and photographs that show the issue.
Approved claims may qualify for a replacement, store credit, or refund depending on the circumstances and the policy of the store where the purchase was made.
Time Limit for Reporting Problems
Please report damaged, defective, misprinted, or incorrect items within 30 days of delivery. Claims submitted after that period may not be eligible for replacement or refund.
Size Exchanges
Because Print on Demand products are made specifically for each order, we normally cannot exchange an item simply because the wrong size was ordered. Please review the size chart on the product page before ordering.
Personalized and Custom Products
Personalized, customized, or made-to-order products normally cannot be returned or exchanged unless they arrive damaged, defective, or different from the order information submitted by the customer.
Order Changes and Cancellations
Orders can move into production quickly. Once production begins, changes and cancellations may no longer be possible. Contact the store where you ordered immediately if you need to request a change.
Returned Packages and Address Problems
If a package is returned because an incorrect or incomplete shipping address was provided, additional shipping charges may be required to resend the order.
Refund Processing
If a refund is approved, it will normally be returned to the original payment method. Banks and payment providers may require several business days to display the credit.
Individual Red Raven Brands Stores
Red Raven Brands LLC is the parent company for a family of specialty online stores. Individual stores may sell different types of products and may have store-specific return requirements. The policy displayed on the store where you placed your order controls that purchase.
Request a return, replacement, or review.
Complete the form below and include clear images when the item is damaged, defective, misprinted, or incorrect. Image 1, Image 2, and Image 3 are available so you can show the item, the problem area, and the packaging or shipping label when helpful.